Welcome to the first episode of the Steps to Change podcast, your number-one source for all things Steps-related. The purpose of this podcast is to inform you of all of the courses and services that we at Steps offer, as well as how they can be implemented in workplaces. By listening to this podcast series, you will gain a greater understanding of the excellent solutions that we offer when it comes to making lasting workplace behavioural changes.
On this episode, host Allen Liedkie is joined by Mark Shillabeer, one of the directors of Steps who has been with the organisation for over 20 years. As the Director of Quality and Innovation at Steps, Mark has an in-depth understanding of our processes and how best to implement lasting changes for each client. Listening to this episode will give you a clear understanding of our Steps to Change program and why each stage is so important to achieving lasting results.
At Steps, it’s our aim to hold up a mirror to bad or inappropriate behaviour and help people to change the way that they act in the workplace. We don’t simply tell people what they’re doing wrong; we encourage them to recognise their own behaviour and understand why it needs to change for the benefit of their colleagues. It’s far more effective for people to make changes for themselves than it is for change to be forced upon them, despite self-motivated improvement being more challenging.
We have worked with many clients over the years and have improved our Steps to Change process to help them achieve behaviour change goals. In the past, we have found that companies have moved too quickly when it comes to implementing change, whereas a slower process overall leads to better results. It’s important for individuals to move between distinct stages that allow them to recognise their behaviours and understand why it needs to be changed for the benefit of their colleagues.
It’s with the need for a more considered process in mind that we have come up with and continued to improve the Steps to Change program. Steps to Change consists of four stages: See It, Own It, Change It, Live It. Each of these stages is vital to comb over correctly to ensure that lasting changes are implemented in any given workplace. We have continued to tweak and improve each of these stages to make sure that they are as effective as possible and garner excellent results for all of our clients.
Below, you can learn more about each stage and how it should be approached to ensure long-term and effective results that help to make your workplace more comfortable.
The first stage of the steps to change process is See It. We have found that the most effective way for people to see their behaviour is by having it played out through a dramatic re-enactment. Our team conducts research to find out as much as possible about the existing workplace dynamic, speaking with members of staff at every level. We then use this information to put together a dramatic performance that allows staff to see recognisable scenarios in their workplace played out realistically.
While each stage of the Steps to Change process is important, Own It is perhaps the most vital in terms of taking a significant step towards lasting change. It’s essential for people to recognise their own inappropriate behaviours and to accept that they need to make a change. Members of staff at every level of a company need to recognise where their behaviour could be better. Our drama gets quite a visceral reaction out of people, as it’s often the first time they’re confronted with their actions.
After you have accepted the shortcomings that you may have in your workplace, it’s time to take the time to make changes. During the Change It stage, we challenge staff to come up with ways that they think would be appropriate for changes to be made. Every company is different, so there is no set way of making changes. Each organisation needs to come up with a method that is suitable and effective for its staff. As people, we have a natural aversion to change, so this stage is challenging for many.
Coming up with effective means of making a change is just the beginning, as these methods then need to be put into practice consistently to ensure continued results. The final stage of the Steps to Change process, Live It, consists of a trial-and-error period during which your staff find the most effective ways to live the changes that are supposedly desired. It’s worth noting that the entire organisation must be on board with committing to these changes; otherwise, long-term progress is impossible to achieve.
It has always been important for us to work for our clients and have their best interests at the forefront of our minds. We want to make sure that the companies that we work for can be the best that they can be with the help of our services. Maintaining a focus on this goal has helped us to improve the Steps to Change model and to find better ways of assisting our clients. By following the Steps to Change model closely, we are confident in being able to easily fulfil the needs of every client that gets in touch.
Want to learn more about what’s discussed in the podcast? Be sure to get in touch with us at Steps today! Our friendly team will be more than happy to go through our Steps to Change process at length and provide you with all the required information. With our programs, you will be able to implement lasting behavioural changes in your workplace, helping to develop a more pleasant environment. Fill out our online contact form, and we’ll get back to you as soon as possible.