Paul Mason

Client Relationship Director

Paul has worked as an Associate or employee of Steps since 2016 and now works as the Resource Planning Director, responsible for internal processes and the allocation of work across project teams. He also works as the Client Relationship Director on a key client account. Paul’s history with Steps includes: being a Lead Facilitator on the Hello London programme delivering a customer service programme to all of London’s bus drivers; designing elements of and training trainers to deliver the Transport for London bus safety programme as part of the Mayor of London’s Vision Zero strategy; project-managing the delivery of a large-scale ‘virtual’ Leadership programme for Rolls Royce.

Before joining Steps, Paul worked for over 20 years in consultancy role for various learning and development-training providers, as well as project-managing the delivery of a number of large-scale training programmes both in the UK and in Qatar. He is passionate about designing and delivering high impact experiential learning that is results focused and builds skills as well as providing knowledge.

Paul has run behavioural change programmes across many industry sectors - clients include: DHL People Services, the Metropolitan Police HR Services Team, London Underground, Nationwide Building Society and Vodafone. Paul enjoys helping individuals develop the confidence, insight and skills that they need to deliver results in their role.


About Paul Mason

What album did you last listen to?

Aladdin Sane by David Bowie. That and The Rise and Fall of Ziggy Stardust and the Spiders From Mars are musical perfection in my mind.

What could you not live without?

A Spotify connection. It provides the musical backdrop to everything I do.

Best holiday/holiday recommendation?

Walt Disney World in Florida. Everyone needs to be a child now and again.