Episode 12: How can interactive learning support effective customer service skills development?
3 July 2023
During this episode of Steps to Change we explore what make for engaging and effective customer service programming. We’re sharing our insight and experience of designing and delivering content on the subject matter and why empowering your employee population with good customer service skills supports customer satisfaction and the bottom line. We breakdown how we use the Steps to Change model to support interactive and engaging programming that inspires participants to act differently. For this episode we’re joined by Gary Bates, a director of Steps and a Client Relationship Director based in the UKE region.