Steps to Change is a learning and development podcast series that explores how we use our Steps to Change process: See It, Own It, Change It, Live It to inspire people to act differently. Join us each episode as we look at a different learning and development focus area, providing insight into how we partner with clients globally to design and deliver impactful, engaging drama-based learning solutions that support personal development and organizational change.
Episode 17: What are Courageous Conversations? And how do you build the capabilities of having them in your organization?- During this episode of Steps to Change we explore the concept of the Courageous Conversation. We take a deep dive into discussing what they are, and ways to develop the skills to have an effective Courageous Conversation in the workplace. On this episode we’re joined by Paul Mason, our Resource Planning Director based in the UKE. ...
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- During this episode of Steps to Change we explore ways to develop a culture of ethics, in the workplace, through a behavioral lens. We discuss how we approach learning and development content within the subject matter and why establishing a shared understanding of what is ethical may not be so black and white. For this episode we’re joined by Simon Thomson, a Director of Steps, and a Global Client Relationship Director. ...
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Episode 15: How does an interactive learning approach support developing a coaching style of management?- During this episode of Steps to Change we explore what makes for effective performance coaching and why it matters so much not only in the workplace, but in everyday life. We discuss why organizations come to Steps to develop a coaching style of management and share our insight and experience of designing and delivering content on the subject matter. We breakdown how our tried-and-true interactive learning approach and our Steps to Change model has provided our clients the ability to build the key skills for performance coaching and how to… ...
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Episode 14: How do you bridge the generational gap in the workplace, to support more effective communication and collaboration?- During this episode of Steps to Change we explore the dynamics of having five different generations in the workplace. We discuss the different drivers for each generation and explore how the various, and often untrue, stereotypes might hinder communication and collaboration between the generations. We also share our insight and experience of designing and delivering content on the subject matter discussing ways to bridge the generational gap within the workplace through the lens of our Steps to Change model. For this episode we’re joined by Tivarni James-Clarke, a Project and… ...
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- During this episode of Steps to Change we explore how Steps programming can support raising awareness of disabilities in the workplace and ways to be more inclusive for disabled employees. We’re sharing our insight and experience of designing and delivering content on the subject matter discussing what barriers might be getting in the way of being truly inclusive for a disabled workforce and ways to reduce those barriers. We breakdown how we use the Steps to Change model to support interactive and engaging programming that raises awareness and supports change.… ...
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- During this episode of Steps to Change we explore what make for engaging and effective customer service programming. We’re sharing our insight and experience of designing and delivering content on the subject matter and why empowering your employee population with good customer service skills supports customer satisfaction and the bottom line. We breakdown how we use the Steps to Change model to support interactive and engaging programming that inspires participants to act differently. For this episode we’re joined by Gary Bates, a director of Steps and a Client Relationship Director… ...
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- During this episode of Steps to Change we explore the topic of performance management development in the workplace. We’re sharing our insight and experience of designing and delivering content on the subject matter and why now, more than ever, it’s a crucial skillset for managers to develop. We discuss ways to approach the different areas of performance management development and breakdown how we use the Steps to Change model to creative effective and engaging programming that inspires participants to act differently. For this episode we’re joined by Smita Hatekar from… ...
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Episode 10: How do you spot the signs of mental health challenges in the workplace? And what part can you play to support people in your organisation?- During this episode of Steps to Change we explore the topic of mental health awareness in the workplace. We’re sharing our insight and experience of designing and delivering content on the subject matter for organizations around the globe and the importance it has on supporting individuals to get help and on workplace culture. We discuss ways to spot the signs of mental health challenges, in ourselves and others, reduce the stigma around mental health, and explore ways to empower people to have supportive conversations to reduce the challenges of mental… ...
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- During this episode of Steps to Change we explore the topic of Psychological Safety. We break down what it actually is and consider why it’s crucial to develop and cultivate in workplace culture and with your colleagues. Joining us on this episode is Elisa Criado, a Client Relationship Director at Steps, who shares her insight into Steps programming that explores Psychological Safety and ways to inspire people to act differently through the use of our Steps to Change methodology - See it, Own it, Change it and Live it. You… ...
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- During this episode of Steps to Change we explore the topic of inclusive leadership. We’re sharing our insight and experience of designing and delivering content on the subject matter for organizations around the globe. And we also break down what it actually means to be an inclusive leader and explore ways to develop inclusive leadership capabilities personally and within your organization. Joining us on this episode is Simon Thomson, a Client Relationship Director at Steps. You can also read our page about Episode 8 – What does being an inclusive… ...
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- During this episode of Steps to Change we explore microaggressions, their impact on individuals and organizational culture, and consider the fact that they might not actually be ‘micro’. As always, we’ll use our Steps to Change process of See It, Own It, Change It, Live It to highlight what microaggressions look like in our behaviours and interactions and discuss why they’re important to address to support a truly inclusive culture. Joining us on this episode is Naomi Grossett, a Project and Design Manager at Steps, who will provide insight into… ...
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- During this episode of Steps to Change we explore the ever-evolving landscape of hybrid working setups, consider how organizations can maintain a culture of inclusion in a hybrid working model, and we share what we’ve learned partnering with our clients in this area. As always, we’ll use our Steps to Change of See It, Own It, Change It, Live It to guide the discussion and provide suggestions for ways you and your organization can maintain inclusion in a hybrid world. Joining us on this episode is Alexia Della Valle, a… ...
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- During this episode of Steps to Change we explore what provides an effective feedback conversation? We explore people’s mindsets towards feedback, why it’s important to develop the skill of giving and receiving feedback, respecting opinions, providing facts and how we use Steps to Change to design impactful learning programs for our clients. We also have our F.E.E.D Model that is available to learn more. Joining us on this episode is Sarah-Jane Georges, a Client Relationship Director at Steps. You can also read our page about Episode 5: What provides an… ...
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- During this episode of Steps to Change we explore what makes for an effective and engaging Anti-Harassment program that meets the needs of global organizations. We also consider what biases people might have about the subject matter and the different ways that harassing behaviours can manifest themselves in organizations, globally. Joining us this episode is Jahnavi Kamath, a Director of Steps India. ...
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- During this episode of Steps to Change we explore why we have biases about the concept of unconscious bias, consider its impact on learning and development design and what the future holds for unconscious bias in individual and organizational change. Joining us this episode is Elisa Criado, a Client Relationship Director at Steps, based out of The Netherlands. ...
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- During this episode of Steps to Change we explore the subject of Allyship and how we can all become an active ally. Joining us this episode is Shane Taylor, one of our US based Project & Design Managers who shares his experiences in this area, as well as why it’s important that we move from being bystanders to active allies in both our organizations and personal lives. ...
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- During this episode of Steps to Change we explore the thinking behind our Steps to Change process and how we use it in partnership with our clients to support culture and behavior change. Joining us this episode is Mark Shillabeer, Director of Quality & Innovation at Steps. Mark unpacks the Steps to Change process for us and provides deeper insight into why its effective within behavior change programs. ...
