Your leaders and managers want to do the best by their people – to motivate, nurture and develop their teams, enabling them to succeed. But are they equipped with the skills and confidence to make this happen? Are they able to engage people at an honest, adult level with the right kind of constructive feedback?
More than just a process
Steps works in partnership with organisations to support the drive for a high performance culture. Effective systems and performance management processes that people understand are important, but they rely on a managers ability to have to have the conversation at the right time and in the right way.
Our Approach
Our Steps to Change challenges individuals and encourages them to really Own the need to do things differently. We do this by:
- Holding a mirror up to the current behaviours e.g. the tendency to avoid challenging situations.
- Exploring the models, theories and techniques that can support performance conversations e.g. Transactional Analysis.
- Partnering with you to ensure that the new skills and practices are reinforced and embedded so that everyone can Live the change.
Embedding the change
The key to achieving successful a successful performance culture is consistency across the organisation, including across global territories and cultures.We develop high impact follow up activities that help sustain the change (including through the use of media) and giving people the opportunity to continuously practice their newly acquired skills.
Case Study- Supporting ING with a global process of behavioural change around enhancing their performance culture.
