70+ Global Delivery LocationsWhy Traditional Diversity & Inclusion Training Falls Short
Organisations invest in diversity and inclusion training and unconscious bias training with the intention of improving awareness and reducing risk. However, these approaches often remain centred on theory, statistics, and compliance requirements. While this can inform understanding, it rarely leads to meaningful change in how people behave day to day.
In practice, participants may leave sessions with knowledge, but without the confidence or motivation to act differently. Without a clear focus on behaviour, learning can become disconnected from the realities of the workplace, limiting its ability to deliver lasting impact.
The Need to Focus on Behaviour, Not Just Awareness
Understanding concepts such as unconscious bias or inclusion is important, but it is not enough on its own. Real organisational impact depends on how people behave in practice, particularly in the moments that shape decision-making, communication, and collaboration. When learning remains at the level of awareness, it can fail to influence these everyday actions.
We believe that meaningful change happens when individuals are given the opportunity to recognise their behaviour, understand its impact, and actively practise better ways of working. This shift from knowledge to action is critical. It is not about adding more information, but about creating the conditions in which people can develop and sustain new behaviours that support a more inclusive environment.
Our Clients
We work with some of the world’s leading brands and pride ourselves on creating adaptable and transformative programmes that engage and inspire.
Our Approach to Diversity & Inclusion and Unconscious Bias
At Steps, our approach to diversity and inclusion training and unconscious bias training is built around partnership and real organisational context. We work closely with clients to understand their culture, challenges, and objectives, ensuring every programme is relevant and purposeful. By grounding learning in real experiences, we create a clear connection between context, engagement, and measurable behavioural outcomes across the organisation.
Reflecting Real Workplace Behaviour
Learning is designed to reflect the reality of everyday workplace behaviour. Through carefully constructed scenarios, participants are able to see how inclusion, exclusion, and unconscious bias can appear in practice. This creates a direct link between the learning environment and real situations, helping individuals recognise patterns, understand consequences, and engage with the subject in a way that feels relevant and immediate.
Encouraging Personal Responsibility for Change
Individuals are supported to reflect on their own behaviour and understand the role they play in shaping an inclusive environment. This involves taking ownership of actions, recognising impact, and being accountable for the choices made in day-to-day interactions. By creating space for this level of reflection, the focus moves beyond awareness and towards meaningful, sustained behavioural change.
Designing Learning That Translates into Action
Learning is structured to move beyond discussion and into practical application. The focus is on enabling participants to develop and practise behaviours that can be used in their day-to-day roles. Rather than remaining theoretical, the experience encourages individuals to test approaches, reflect on outcomes, and build confidence in applying new ways of working within real workplace situations.
Bespoke Programmes Aligned to Your Organisation
Every programme is designed specifically around the organisation’s context, objectives, and challenges. This ensures that the content is relevant, meaningful, and directly applicable to the audience. By aligning the learning with real organisational priorities, the focus remains on achieving outcomes that matter, supporting both cultural development and measurable improvements in behaviour across teams and leadership levels.
Delivering Impact Across Different Levels and Locations
Programmes are designed to be delivered across different levels of an organisation, from senior leadership teams to wider employee groups. This includes elements such as inclusive leadership and allyship training, ensuring that individuals at every level understand their role in fostering inclusion. Delivery is adapted to suit scale, geography, and operational requirements, maintaining consistency while supporting diverse organisational structures and locations.
Working in Partnership to Deliver Lasting Impact
Collaboration sits at the core of how we work with organisations. We engage closely with clients to understand their challenges, question assumptions, and provide insight that supports informed decision-making. This partnership approach allows us to shape learning that is both relevant and impactful, while ensuring the process supports meaningful change that can be sustained across the organisation over time.
Our Team
Every member of the Steps team is committed to working in partnership with our clients to achieve behavioural change.
Adegboyega Awokoya |
Project Support |
Alba Pedrini |
Client Relationship Director |
Alexia Della Valle |
Client Relationship Director |
Allen Liedkie |
Head of Business Development |
Adegboyega Awokoya |
Project Support |
Anike Bello |
Project & Design Manager |
- This programme delivered. It raised customer care and service excellence up the agenda for everybody across the organisation. That’s what we wanted - and Steps helped us achieve it.
- Cascading learning through Steps’ non-conventional, innovative drama-based methodology, helped us drive our objectives very effectively and with a lot of impact...
- These complex topics are not always easy to broach but the learning is imparted in such an engaging and collaborative manner that even the most reticent find it a comfortable environment in which to participate.
- The sessions provided really valuable insights. I’m delighted that we could benefit from such professionally delivered training, and it was a pleasure for me to work with you - I learned a lot.
- Steps got to the heart of our issues and translated these into a script that nailed the critical issues. Our managers were delighted with the approach, and the workshops have been a real talking point.
- Steps get the audience to contribute ideas and draw out lessons and best practice. This is a much more effective learning experience than having someone give a lecture.
Speak to Our Team
Ready to transform your team’s performance? Get in touch and let’s start the conversation.
To explore how diversity and inclusion training and unconscious bias training can support your organisation, we encourage you to get in touch with our team. You can contact us via the enquiry form, by phone on +44 (0) 20 7403 9000, or by email at mail@stepsdrama.com. We will be pleased to discuss your requirements and outline how we can support your objectives.
