Performance Management
STEPS works with companies to help them achieve a high-performance culture. Managers seek to get the best out of each employee, which requires a high level of skill, confidence, and teamwork between managers and their team members.
Managers must be able to interact professionally, honestly, and productively with their personnel. After attending one of STEPS’ Performance Management training programs, you can expect greater performance from each member of your team.
At STEPS, we take a practical approach rather than concentrating just on theory. With this training, you’ll be able to better follow up on employee performance by using constructive feedback methods and producing accurate and unique assessments to assist each employee’s progress.
Coaching Skills
Coaching is one of the most effective skills in management and leadership. Coaching is a skill that may be taught, developed, and practised. STEPS will show you how to use these coaching abilities to your team’s personal and professional growth.
The GROW model, we think, is an effective and well-respected coaching tool for assisting individuals in achieving their objectives and resolving challenges. We can use this method to see how your current behavioural style affects others and change their behaviour to adopt a coaching style.
At STEPS, effective coaching can assist your manager or team leader, motivate people to make better decisions, and work as a team with greater communication and shared goals.
Customer Service
Customer service training encompasses a wide range of subjects. The customer service training at STEPS focuses on the employee’s behaviour toward the customer. Communication methods, as well as problem-solving abilities needed in challenging or difficult situations, and the overall brand experience that the consumer receives from the employee, are all extensively emphasised. Our customer service training course aims to make the client and customer the most important aspect of your job.
The development of practical skills is one of the advantages of taking our customer service training courses. These abilities include the application of theoretical information such as questioning strategies and understanding how to ask the proper inquiries to better assist the client in finding precisely what they need. If you think your employees may need some help with this aspect of their jobs, our customer service training courses can help. As your team engages in our customer service courses, you can definitely expect to see noticeable improvements in how they interact with customers.