Customer Service Training

Are you looking to enhance the quality of customer service within your organisation? Then what you need is the customer service training course that we offer here at Steps. Steps is a consultancy organisation that focuses on providing behavioural changing education through drama based training. With almost 30 years of experience, our team are experts at providing interactive and educational courses to boost your team’s communication, understanding, and behaviour when it comes to customer service.

Steps provide its services and courses globally throughout 70 different countries. We provide live sessions, online sessions, as well as prerecorded media. All our courses are bespoke to match the needs of your organisation. You can get all the information you need regarding our customer service training courses by calling 02074 039 000 or sending us an email at Our dedicated team will more than happily assist you with all your needs.

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The Best Training Providers of Customer Service

Steps is an organisation that is dedicated to providing drama based training. With almost 30 years of experience in providing consultation and courses around the globe, we are sure that you will find exactly what you need right here at Steps.

Steps began its journey when a couple of performance actors were helping out student doctors with patient communication. Communicating tough news and explaining ideas properly is a skill that these students will need in their future careers, and what better way to practice than with acted out scenarios. This is why here at Steps, we believe that the best part of our drama based training is the ability to achieve, practice, and hone practical skills and behaviours required for the job at hand.

When taking into consideration customer service within an organisation, we take a look at the brand and service that you are providing. However, most importantly, we prefer to focus on the individual elements of customer service. The difficulties and uniqueness of your customer service are taken into consideration when planning our bespoke customer service training course.

The end result is a culture and environment that puts the highest priority on customer needs and satisfaction in their experience with your company.

What Does Customer Care Training Entails?  

Customer service training is a broad concept. Steps’ course on customer service focuses on the behaviour displayed by the employee towards the customer. The method of communication along with problem solving skills needed in difficult or tough situations, and the general brand experience that the customer is receiving from the employee is heavily worked on. Our professional team will focus on providing training for the most practical information that can be easily applied in a real situation.

With our customer service training course, we aim to put the client and customer as the main priority of your work. With drama based training, scenarios can be observed and reenacted live or virtually. This enables individuals to see the impact of their behaviour in each scenario.­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ We also provide students with the knowledge and courage to deal with difficult circumstances when they arise.

Our drama based training is entirely scalable, from ten to one hundred-plus employees. Our courses are flexible and scalable to fit your exact needs. From large-scale rollouts to the creation and delivery of engaging videos and digital learning tools that learners may access remotely, we can provide scalable choices to fit your workforce and your organisation. We’ll work with you to make sure that everything is in place to help your employees after the programme ends, reinforcing the learning and making service excellence a habit.

Benefits of Customer Support Training

Steps as an educational facility and initiative focused deeply on the practical side of learning. We want to teach skills, theories, and behavioural changes that can be applied to the real world and that will last you a lifetime.

The benefits of taking our customer service training courses include practical skills development. These skills include the use of theoretical knowledge such as questioning techniques and learning how to ask the right question to better help the customer find exactly what they are looking for. Other theoretical benefits include personality profiling and transactional analysis, thus allowing employees to tackle different clients in the most suitable way possible.

The common saying “The customer is always right” has a different meaning here at Steps. We ensure that your team of employees have the positive behavioural changes to make the customer feel that they are catered to fully. Each employee is a representative of the company, and having a great experience with customer service will only make your company shine.

Why Customer Service Training is Needed

We here at Steps believe in putting the customer at the heart of what you do. At the end of the day, you have a great product but your service falls short. To ensure a fully developed service, it must ensure customer satisfaction and raise the image of your organisation.

A happy employee can lead to a happy customer. However, customer service is a very repetitive and demanding job that, when performed with no skill or training, will result in many different outcomes and problems. That is why to ensure that your staff represent your company in a proper and positive way, they need to have the proper training to deal with all types of customers.

Customer service training is important to ensure that all situations are handled correctly, from pleasant exchanges to dealing with upset or angry customers. Steps provide drama based training with such scenarios to train your staff how to deal with difficult customers and situations.

Other Training We Provide

Here at Steps, we are experts in all different types of drama based training courses, in addition to our customer service training course. Drama based training can tackle many different skills and behaviours, such as:

Whatever you need from positive long lasting behavioural changes within your organisation, Steps is here for you.

Diversity and Inclusion Training

In this day and age, we need to really understand the importance of each individual within a company, community, and culture. Businesses are growing and strengthening due to their diverse workforce and inclusivity. The strongest assets of a company are the people who make up the company, as they provide different perspectives and come from different backgrounds, which help develop a wider scope for the company.

We at Steps think that in order to achieve success, everyone in the organisation must see things as they are now, examine their role in establishing the proper sort of inclusive culture, and discuss practical approaches to get there. Drama based training allows individuals to see what inclusion, exclusion, and bias look like in a real-world setting, think about how to do things better in the future, and begin to live the change. Enroll now for our Diversity and Inclusion Training.


Coaching Skills

Coaching is one of the few management talents that have a stronger influence on a person’s performance, motivation, and growth. Coaching may improve operational decision-making, team meetings, client meetings, as well as career and personal growth.

In order to achieve that high level of coaching, our coaching training courses using drama based training to achieve practical skills is the right way to go.

Why choose Steps Drama

Here at Steps, we provide the best drama based training course to educate and achieve long lasting behavioural changes in your organisations. Our courses are geared toward fostering and implementing long term behavioural changes. Observation and enactment of scenarios with our participants help them develop verbal and nonverbal communication skills, as well as confidence. It’s also one of the most enjoyable methods to learn real-world concepts and behaviours.

Our experienced and professional staff can assist you with courses in customer service, communication, leadership, management, and coaching, and that’s only to name a few. In addition, we consult on, plan, and deliver highly engaging live and virtual learning programmes that help organisations alter their behaviour with clients around the world.

Contact Us Today

Steps is a team of behavioral consultants that specialise in drama based training. So if you are looking to take your customer service to the next level, then you’ve come to the right place. With Steps’ customer service training, your team of employees will acquire practical skills and will develop behaviours that will help aid customers. Here at Steps, we ensure your company’s positive image by helping the customer experience reach an all-time high with our customer service training courses.

No matter how small or large your team of employees is, we will deliver our courses live, through online sessions, as well as through prerecorded media while all being completely bespoke. To learn more about our customer service training course or enquire about our variety of other courses, all you have to do is give us a call on 02074 039 000. You can also send us an email at, and our team will respond as soon as possible.

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