Customer Service Training Course | Customer Satisfaction

Are you looking to improve the customer service skills and capabilities of your staff? Have you been searching for a team that can implement lasting improvements to your customer service approach? Then look no further, as you’ve now found the experts at Steps Drama! We’re proud to offer businesses the best customer support training course options available. Our staff deliver quality training courses that take advantage of effective drama-based teaching methods. 

If you’d like to learn more about the customer care training course options that we have available and get started with our team, simply reach out to our experts today. You can reach us over the phone now by giving us a call on 020 7403 9000. Alternatively, if you don’t have the time to chat, email us at, and we’ll get back to you as soon as possible with the required information. Read on to learn more about our excellent customer service training courses. 

Behavioral Change Coaching | training resources | Steps Drama

The Best Providers of  Professional Customer Support Training Course

We’re proud to be the first-choice team for a quality customer support training course here at Steps Drama. Our staff work closely with all clients to ensure that they end up with a suitable course for their customer service staff. By taking advantage of quality theatre-based teaching methods, we’re able to implement lasting behavioural changes amongst customer service team members. As a result, you will see a noticeable difference in the attitude of your staff when they’re handling customer queries.  

Our staff have been delivering customer care training courses of exceptional quality for many years and have garnered excellent results for many companies. Because of our team’s expertise and experience of our team that business owners continue to choose us for theatre-based customer relations training courses. We are confident in being able to fulfil the needs of all clients who are looking to implement lasting change. You can learn more about our customer care training course options below. 

What Does the Customer Support Training Course Entail?

The customer support training course that we offer will involve members of your team taking part in drama-based learning activities that will give them a clear idea of how to interact with customers appropriately. Through our course, your staff will act out scenarios in which they might need to interact with customers and solve any issues that they’re having. 

Our staff will guide your team through these scenarios and make sure that they come away with the correct lessons. The courses that we offer can be tailored to the needs of all types of teams to ensure that they’re effective. 

Benefits of Customer Support Training Course

One of the main benefits of your staff undergoing a customer care training course is that they will significantly improve their ability to deal with customers. As a result, your team will better be able to fulfil clients’ needs and keep them satisfied with your services. Such a skill is essential for all client-facing staff, as they need to uphold an excellent image of your company. With our customer support training course, your team is sure to improve about interacting with and aiding customers.  

Another advantage offered by our customer service training course is that it will help improve your staff’s communications skills. You will find that each team member is better able to pass on information to both peers and clients quickly and concisely. Not only will such a skill significantly improve how your staff interact with clients, but it will also help to maximise communications efficiency in the workplace. 

Why a Customer Support Training Course is Needed

Customer service is one of the most important aspects of any business that deals with clients directly. Your staff must know how to interact with customers correctly to fulfil their needs sufficiently. Without excellent customer service, you will struggle to retain clients and grow your customer base sufficiently. Contrary to what many may believe, being able to deliver exceptional customer service is a skill that needs to be taught and refined to be effective.  

Through our customer support training course options, your staff will significantly improve their ability to fulfil clients’ needs and behave appropriately with them. Not only will this put your company in better stead with customers, but it will also make your staff more approachable and helpful. These benefits and those outlined above are why customer excellence training courses are so prevalent in modern corporate work. Learn more about why you need such a course by contacting our experts today. 

Other Training we Provide

At Steps Drama, we understand that companies wish to improve staff behaviour and skill in many areas of business. For this reason, along with our customer assistance training course options, we’re also delighted to offer a range of other courses that take advantage of theatre-based teaching. Thanks to the versatility of our staff, we’ve been able to expand and improve the already impressive range of courses that we have available for clients.  

Our team takes advantage of theatre-based teaching for all of the courses that we offer, as we believe it is a highly effective learning method. Companies will find that we can deliver notable results on every course we provide. Clients can expect our team to provide the same high standard of teaching and service no matter what course they choose. We pride ourselves on better equipping every team that we work with concerning behavioural and service improvements.  

Below, you can learn more about the excellent selection of our courses. If you have any questions about the following, reach out to our experts today, and they’ll be more than happy to answer your questions in full. 

Diversity and Inclusion Training

In the modern workplace, it is vital that all employees feel as though they are equal and valued. You must make sure that your staff do not feel discriminated against whilst at work, which can be easier said than done. It is important that all of your staff are aware of how to treat others while in the workplace and understand how comments or actions may come across as insensitive or offensive. It is with improving this understanding that we at Steps Drama can help, thanks to our effective courses. 

We are delighted to offer extensive diversity and inclusion training courses that will help your staff to improve their behaviour towards colleagues while at work. Through theatre-based learning, your team will be able to see their actions in the workplace and identify areas in which they need to improve. Our courses have proven to deliver lasting behavioural changes amongst employees, which is why companies continue to choose us for diversity and inclusion training. 

Coaching Skills 

All successful companies need to have a professional and reliable leadership team in place that can carry the load for the rest of the team. Without proper leadership, your team will not be sufficiently motivated for work and will struggle to meet the goals that your company has set out. To help improve leadership within the workplace, we at Steps Drama have a comprehensive coaching skills course available for companies. This course will strengthen your leadership team through theatre-based teaching.  

Our staff will work closely with your leadership figures and outline what improvements you want to see implemented amongst your team. In addition, we will take advantage of the effective theatre-based teaching courses that we offer to introduce your staff to effective leadership methods so that they can better aid the company. The excellent results that we’ve delivered to past clients prove that our coaching skills and leadership courses are practical. 

Why Choose Steps Drama? 

We at Steps Drama have been operating for many years, and over time, have built up an excellent reputation concerning customer care training courses. Our team has worked with many clients in the past and has managed to deliver exceptional service to them all. As a result, we are confident in our ability to fulfil the needs of all business owners who are looking to improve their staff’s customer service skills. Because of this history of success, clients choose us for a customer care training course.  

When you choose to hire our team, you’ll be working with experts that can tailor their courses to the needs of all clients. We have worked with many large organisations over the years, tailoring our services accordingly to cater to their needs. Thanks to our success with such prominent organisations over the years, we’re confident in being able to fulfil the needs of all companies that reach out to us, looking to improve their customer service capabilities.  

To foster inclusive workplace environments, we offer a range of training solutions, including Theatre Based Unconscious Bias Training, Drama Based Leadership Communication, and Unconscious Bias Courses Via Theater. These programmes are designed to promote self-awareness, behavioral change, and effective leadership. Learn more about our offerings by visiting our training services page.

We realise that clients will want to know more about our capabilities and how we operate before settling on us for a customer assistance training course. As such, we have put together a dedicated case studies page that details some of our past projects. Here, you’ll get a better idea of how our team operates when working on a customer support training course. The professionalism and success noted on this page are sure to convince you that we’re the go-to team for a customer care training course. 

Contact Us Today


So, would you like to take advantage of the best customer care training course available? Then reach out to the experts at Steps Drama today! We’re always willing to discuss our customer support training courses at length, so be sure to get in touch if you’d like to get started. Our staff will provide you with all the required information so that you can make an informed decision on whether our customer excellence training courses would be suitable for your staff. 

If you’d like to speak with one of our customer service training course experts directly, you can do so by calling us on 020 7403 9000. We will provide you with immediate answers to any queries that you have and get you started with our course promptly. Alternatively, email your questions to or fill out our online contact form, and we’ll get back to you as soon as possible with the required information. 

Behavioral Change Coaching | Steps Drama