The New Normal and Virtual Experiences– COVID-19 Update

What We Do

We specialise in bringing about behavioural change in the workplace.

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How We Do it

We develop engaging, transformative behaviour change initiatives, drawing on our Steps to Change approach.

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Who We Are

With over 25 years’ experience in Learning and Development and Behavioural Change, we’re proud of our story and our global team.

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Our Clients

We work with some of the world’s leading brands and pride ourselves on creating adaptable and transformative programmes that engage and inspire.

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  • This programme delivered. It raised customer care and service excellence up the agenda for everybody across the organisation. That’s what we wanted - and Steps helped us achieve it.
    Pam Bhama, Director of Housing, Southern Housing Group
  • Cascading learning through Steps’ non-conventional, innovative drama-based methodology, helped us drive our objectives very effectively and with a lot of impact...
    Namrata Wakloo, Head of Learning and Development, Aircel
  • These complex topics are not always easy to broach but the learning is imparted in such an engaging and collaborative manner that even the most reticent find it a comfortable environment in which to participate.
    Adrian Carey, Staff Officer Operations, RNLI
  • The sessions provided really valuable insights. I’m delighted that we could benefit from such professionally delivered training, and it was a pleasure for me to work with you - I learned a lot.
    Pavla Vinklarova, HR Services, Prague
  • Steps got to the heart of our issues and translated these into a script that nailed the critical issues. Our managers were delighted with the approach, and the workshops have been a real talking point.
    Linsey Perry, Professional Development Manager, Network Rail
  • Steps get the audience to contribute ideas and draw out lessons and best practice. This is a much more effective learning experience than having someone give a lecture.
    Jenny O'Neill, Senior HR Officer, Buckinghamshire County Council

Steps to Change

A Steps programme aims to take participants on the following developmental journey:

see it

See It

The first step requires people to see their current behaviour with fresh eyes and to see that there are better ways of doing things.

We believe drama plays a uniquely powerful role at this stage. And in most programmes we use actor facilitators or bespoke video to hold a carefully researched ‘mirror’ up to delegates. The See It stage allows our delegates to recognise the current culture as it is – to see themselves in that mirror and to understand the need to change.

There are other techniques we often use, typically alongside the use of drama, such as behaviour profiling or storytelling, but, in our experience, nothing has the immediate power and impact of drama.

Own It

For adults to change the way they do things they have to see the value or at least the necessity for change. The Own It stage helps them to believe that – not just be told. Many techniques have a role here and the effort needed will depend on the context. Most important is to give ample opportunity to explore and address perceived barriers and give people time.

own it
own it

Own It

For adults to change the way they do things they have to see the value or at least the necessity for change. The Own It stage helps them to believe that – not just be told. Many techniques have a role here and the effort needed will depend on the context. Most important is to give ample opportunity to explore and address perceived barriers and give people time.

change it

Change It

The Change It stage is where people are helped to develop the new skills and behaviours. Bespoke role play, coaching, high impact learning activities, video and digital media, well-crafted inputs and simulations all may have a role. We work with you to create the right combination to achieve your desired outcomes while working within the necessary operational constraints of time, location and language.

Live It

This is arguably the most important step. Our programmes always get impressive scores on the evaluation sheets but whilst that’s important, sessions mustn’t stop at being just a ‘great conversation’. They are the start of a journey. The Live It stage places great emphasis in supporting organisations and individuals to understand how they sustain the momentum of that change so it becomes ‘the way we do things round here’. We work with clients to consider what further support looks like, the role of leadership in making it happen and the wider implementation plan. We don’t do initiatives, we do lasting behaviour change.

live it
live it

Live It

This is arguably the most important step. Our programmes always get impressive scores on the evaluation sheets but whilst that’s important, sessions mustn’t stop at being just a ‘great conversation’. They are the start of a journey. The Live It stage places great emphasis in supporting organisations and individuals to understand how they sustain the momentum of that change so it becomes ‘the way we do things round here’. We work with clients to consider what further support looks like, the role of leadership in making it happen and the wider implementation plan. We don’t do initiatives, we do lasting behaviour change.

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